First off, getting a hold of Rachel to begin with was extremely easy. One simple email, and she responded in a very timely manner. From there, she asked questions to see if what I was looking for and having questions on was something that she could help with. When it was determined that she could help us, we set up a date and time, she sent us emails regarding what we could expect from the session, and answered any questions that I may have had. When Rachel arrived, she was on time, very friendly, very knowledgeable and informative, and extremely respectful. She was respectful of our home and space, of our dog whom we had to move around to allow her in different areas of the house, of ourselves, and of our child. She explained everything along the way, answering the questions that we had, in a very kind and informative manner. Once the session was completed, she reminded us of our care plan that she was going to send us, filled with information, recommendations, links to any sites that she had mentioned, and more. And of course, she let us know that we were able to contact her at any time with any questions or concerns that we may have, and that we were able to set up further appointments should we need to do so. I would highly recommend Rachel to anyone looking for a lactation consultant. She has been nothing but friendly, informative, respectful, and helpful to us in our breastfeeding journey with our son.